Access control
Customer workspaces support role-based access, SAML SSO, SCIM provisioning, and enforced multi-factor authentication for privileged users.
Security
TraceDock is designed for controlled access, auditability, and predictable incident handling.
Data handling
TraceDock stores monitor configuration, incident metadata, and operational events. Submitted contact requests are processed only for sales and support follow-up.
Platform controls
The service applies strict transport security, signed webhook delivery, scoped workspace tokens, audit retention, and least-privilege administrative access.
Incident response
Operational incidents are tracked through component status, customer impact windows, runbook ownership, and post-incident review notes.